Wizville Blog

Our news, best practices and expertise on how to actively listen to your Brick and Mortar customers with customer feedback systems.

2212, 2016

You have more unhappy customers than you think

Do you keep track of your unhappy customers by monitoring their complaints? Do you believe that your most loyal customers are also the most satisfied? Do you evaluate your loss of customers by monitoring your attrition rate? Then there is a good chance that your numbers are wrong and that you have [...]

1512, 2016

How to respond to a weak or falling NPS?

The NPS or Net Promoter Score is an indicator used by companies across all sectors to assess customer satisfaction and loyalty. But analysing the results and knowing how to react according to the score you achieve is not always intuitive, especially if you discover a low or falling NPS... What [...]

1212, 2016

Should you be afraid of customer feedback?

Customer feedback is thriving: 31% of consumers give feedback at least once a month on the products and services they have bought and 88% read customer feedback online before making a purchase. Where companies are concerned, the voice of the customer is so valuable, some no longer hesitate to invite a selection of randomly [...]

1012, 2016

Is your company really customer-centric?

Despite the expected increase in customer experience budgets for 2016, a gap remains over the way companies perceive the experience they offer, and the way customers themselves view it. In fact, over 80% of brands now believe they offer an "above-average" experience to their customers. Only 8% of their customers agree. [...]

312, 2016

A comprehensive guide to feedback management

Gathering customer reviews has become a priority for many retailers, well aware of the impact of customer feedback, not only on their brand image, but also on the performance of their sales outlets. But customer feedback management does not just mean actively listening to your customers. It also means analysing their feedback, [...]

1309, 2016

WizVille presents its latest innovations at the 2016 Equipmag trade show!

WizVille is once again taking part in the PARIS RETAIL WEEK EQUIPMAG tradeshow, which brings together all major players in the fields of retail, stores and distribution. During these three days, we will unveil for the first time ever our new "Product reviews" feature, designed to complete our current range [...]

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