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Wizville Blog

Our news, best practices and expertise on how to actively listen to your Brick and Mortar customers with customer feedback systems.

205, 2017

What impact do sales have on customer satisfaction?

Regulated sales periods account for up to ⅓ of French retailers' turnover and 80% of consumers take advantage of the low prices each year. But what impact do sales have on customer satisfaction? To find out, we analysed more than 74,000 customer reviews and satisfaction ratings from 6 major french brands, throughout 2016. [...]

202, 2017

Fake online consumer reviews : news and solutions

Over 88% of consumers now check customer reviews before a purchase and 84% trust them as much as advice from their loved ones. According to the french General Directorate for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF), in 2013, around 45% of all consumers reviews contained anomalies. Nearly one in two [...]

2701, 2017

How to effectively monitor your online customer reviews

After each interaction with your company, your customers have an opinion on the experience you provided. Some keep it for themselves or share it with friends and family, while others will let you know what they're thinking in real time. But in most cases, customers prefer to express their views online, be it [...]

2601, 2017

External factors that influence customer satisfaction

External situations and events can influence your customers' behavior even before they enter your store. Despite your best efforts and all your goodwill, they may have an impact on the feedback and customer satisfaction levels customers express after a purchase, meaning no one is immune to dissatisfactions or negative comments [...]

2401, 2017

3 customer satisfaction indicators you need to monitor now!

Many indicators can be used to measure and monitor customer satisfaction. But which ones should you favor? These are the three most important customer satisfaction metrics and their variants you should set up now in order to fully track your customers' satisfaction over time. 1. Overall satisfaction score The overall satisfaction score [...]

2212, 2016

You have more unhappy customers than you think

Do you keep track of your unhappy customers by monitoring their complaints? Do you believe that your most loyal customers are also the most satisfied? Do you evaluate your loss of customers by monitoring your attrition rate? Then there is a good chance that your numbers are wrong and that you have [...]

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