Our Expertise

We are Customer Feedback Experts for Retail.
Our expertise stems from of 5 years of extensive collaboration with around 30 networks and their 6000 sales outlets.

We know how to…

Get customers to express their views

Get the best answer rates

Who should you reach out to? When? What content should you use? Through which channel? How frequently?

Involve your team members

Involve your teams

Which employees should be involved? What information should they access? In what form? This is our core business.

Improve your customer satisfaction

Improve your CSAT

Which indicators should you track? What objectives should you set? What action plans should you implement?

Increase your online visibility

Build brand awareness

How can you use customer reviews to improve your online visibility? To improve your cross-channel conversion rate?
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WizVille’s added benefits

Solution d'avis clients pour le retail

Expertise in retail

Networks: our major strength

Steering satisfaction throughout networks of stores obeys specific codes, rules and requirements which are at the heart of our expertise.

Daily support

Working closely with you

Our teams work closely with you on a daily basis to make sure everything is in place for success.

Scalable settings

Is your network constantly evolving? So is WizVille!

Our functional interface easily adapts to your needs and evolutions: add extra sales outlets, reassign tasks, customize reports…
Une solution d'avis clients 3en1

An all-in-one approach

An all-in-one solution for retailers

A one of its kind all-in-one solution: customer satisfaction management platform + online publication of your store, e-commerce and product reviews

Technical Excellence

Our core value

Our excellence lies in the skills of our team members and in the care we put into choosing our tools and technology.
Solution internationale d'avis clients

At international level

Ready to face the world!

WizVille follows you wherever you go. Our surveys work in all languages and our platform is available in 10 different languages.
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The result of 5 years of collaborations in every sector

Commerces et services de proximité

Local businesses

In a sector where fostering close relationships counts more than anything, we help you stay in contact with your customers.

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Distribution spécialisée

Specialty Retail

We support you in improving your range of products and services by continuously gathering and analysing your customers’ feedback.

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Beauté / Bien-être

Beauty / Wellness

We understand how customer feedback can be used to attract and retain customers who care about their health and appearance.

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Mode / Prêt-à-porter

Fashion

Stay in contact and strengthen bonds with your customers after their visit. We can also help you take back control of you e-reputation.

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  • Large Retail Outlets
  • Restaurants
  • Banks and Insurance Companies
  • Automotive
  • Tourism
  • Real-Estate

Resources

Customer Case Studies

See more case studies

On the blog

What impact do sales have on customer satisfaction?

Fake online consumer reviews : news and solutions

They’re talking about us

“Our team and partners quickly adopted the solution. WizVille is very user-friendly and provides us with real customer feedback. Simple and efficient.”
Gaetan Dubuisson, Operations Manager
“Among its strengths, I would state the ease with which we were able to set it up and its user-friendliness which made it easy to implement. WizVille sheds light on some of our weaknesses but also our strengths”
Jérôme Straebler, Chief Executive

Want to discuss your project with our experts?

Contact us!