Laforêt Case Study
Introducing and steering a customer satisfaction policy across a large franchise network

Powerful and cost effective customer feedback…

Laforêt’s mission is clear: to become its customers’ number one stop when purchasing or selling a property. For this purpose, the brand has introduced a complex customer satisfaction policy across its large network of franchises. It this context, the group, which up until now used mystery shoppers to evaluate the quality of service provided in its agencies, needed a more powerful and cost-effective customer feedback solution.

Download our customer case study to find out how Laforêt Immobilier has successfully introduced its customer satisfaction policy across a large network of franchises.