One platform, four customer feedback management tools
Customer experience management
Capture the full range of your customers’ experience by collecting and analysing feedback throughout their journey.Find out how to increase their satisfaction.
Online verified reviews
Publish your verified customer feedback online, in Google search results, on your website, a Trustville page or in-store, in compliance with AFNOR’s NF Z74-501 standard.
Third-party review management
Collect, analyse and reply to reviews from third party sites such as Google My Business, Facebook and Tripadvisor straight from the WizVille platform. Win back unhappy customers and find out what your customers really want from your business.
Additional customer surveys
Conduct specific surveys to enrich your database, test your new products, understand customer inactivity, follow-up with business prospects, etc
Net Promoter Score after using WizVille for one year
« Wizville’s customer feedback platform helps increase sales by pinpointing opportunities for improvement.»
Emmanuel Locati, Europe Retail Director, Etam
WizVille gives us a detailed picture of what’s happening in the field : the number of opinions, our global NPS … And if we want more information, we can dig deeper and get detailed results for a region, a store or employee.