Customer experiences should evolve in line with how customers think and behave.
WizVille helps employees identify in real-time how to provide ever more satisfying, loyaly and recommendation-generating customer experiences.
Online verified reviews
Customer satisfaction is your most important asset.
Maximize its impact by sharing verified customer reviews on Google, your website or in your physical points of sale. AFNOR NF Z74-501 compliant.
Third-party review management
Collect, analyse and reply to reviews from third party sites such as Google My Business, Facebook and Tripadvisor straight from the WizVille platform. Win back unhappy customers and find out what your customers really want from your business.
Employee experience, inactive customers
Conduct specific surveys to enrich your database, test your new products, understand customer inactivity, follow-up with business prospects, etc
« Wizville’s customer feedback platform helps increase sales by pinpointing opportunities for improvement.»
Emmanuel Locati, Europe Retail Director, Etam
WizVille gives us a detailed picture of what’s happening in the field : the number of opinions, our global NPS … And if we want more information, we can dig deeper and get detailed results for a region, a store or employee.