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Customer Loyalty

Is your company really customer-centric?

December 10th, 2016|

Despite the expected increase in customer experience budgets for 2016, a gap remains over the way companies perceive the experience they offer, and the way customers themselves view it. In fact, over 80% of brands now believe they offer an "above-average" experience to their customers. Only 8% of their customers agree. Yet, according to a study by Forrester, customer experience leaders [...]

Customer feedback: why fashion brands can no longer afford to ignore it

September 13th, 2016|

Etam, Undiz, 1.2.3, Jennyfer, Aigle and Catimini are just some of the brands that rely on WizVille to gather customer feedback both in-store and online. In the apparel industry, the popularity towards the customer feedback solution which allows brands to capture customer reviews in real-time, is forever growing. "In comparison to other sectors such as large-scale distribution, where only [...]

Top tools for improving the in-store customer experience in 2016

July 7th, 2016|

Digital waiting lines, intelligent mirrors, video chat kiosks...More and more companies are integrating the latest technological developments to their stores in a bid to attract new visitors. But are these trends here to stay? The end of the line for queuing? According to a 2014 study by IFOP, consumers now spend an average 11 minutes queuing, and this is having [...]

Customer focus is the new weapon of choice for local stores and service providers

June 15th, 2016|

After several decades of decline, 62% of the French population now visit local stores on a regular basis, following a steady 10 point rise in the penetration rate between 2009 and 2014. If this newfound momentum can partly be explained by France's ageing population and a growing environmental community advocating local consumption and less car travel, it can also be attributed to local residents' [...]

Top Customer Experience Statistics

June 2nd, 2016|

Did you know that 80% of businesses believe they offer their customer a superior "experience", but only 8% of their customers agree? You may not be aware that on average consumers are willing to pay 14% more for better customer service, or that 52% of buyers say they trust a business more if they publish a few negative reviews of [...]

Customer reviews : gather feedback to better control it

February 22nd, 2016|

Like all businesses your point of sales will, from time to time, be faced with negative online customer reviews. And just one negative review on an individual store can impact the e-reputation of your entire business! To deal with this threat, more and more brands are using specialized customer feedback solutions to gather customer feedback straight after a purchase, by [...]