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Customer feedback : involve your sales teams to increase in-store motivation

May 10th, 2016|

Giving your customers the opportunity to express their thoughts after a purchase is an excellent way of projecting an image of transparency and openness. But the Voice of the Customer - whether positive or negative - can also have a huge impact on your sales team's wellness and motivation...and strongly increase their performance! Customer feedback: an excellent indicator of your customers' feelings [...]

Aigle equips its stores and website with WizVille’s customer feedback software

October 28th, 2015|

Aigle, the French footwear and clothing company for those who love the outdoors is collecting post-purchse customer feedback in 70 of its stores and on its website. This customer awareness will help Aigle better understand their needs and enrich their experience with the brand. The emphasis on quality and attention to detail characterize Aigle’s collections and were set to meet [...]

French fashion brand 1.2.3 partners with WizVille to modernize its customer relations

April 1st, 2015|

Giving a new meaning to customer interactions: French apparel brand 1.2.3. recently set up customer feedback software, WizVille, in 90 of its stores and has succeeded in improving both customer satisfaction and local team performance. In play: higher conversion rates and an increase in numbers of customers willing to promote the urban chic apparel brand. 1.2.3 had previously relied on [...]

Customer satisfaction: how to create consistency across franchises

March 18th, 2015|

Delivering a positive experience to customers across all points of sale is essential when developing a retail franchise. Just one blunder in a single store can tarnish the reputation of all of the others! Network managers must guide all of their franchisees towards the same customer satisfaction goal. When setting up a franchise network, it's not unusual to go from a [...]