WizVille is once again taking part in the PARIS RETAIL WEEK EQUIPMAG tradeshow, which brings together all major players in the fields of retail, stores and distribution. During these three days, we will unveil for the first time ever our new “Product reviews” feature, designed to complete our current range of customer review services for points of sales and online stores. With this new option, brands will now not only be able to gather feedback about their customers’ purchase experience but also about products they have purchased and had time to test. Our team of customer feedback experts will be happy to answer all of your questions at booth 3M112 and discuss your own customer feedback projects. We will show you how over 6000 points of sales, including Total, Etam, Monoprix and Office Depot are using WizVille’s customer feedback solution to:
- Understand and monitor variations in their customers’ satisfaction
- Reveal weaknesses and strengths in each of their stores and continuously improve the in-store customer experience.
- Be alerted in real-time whenever an unhappy customer posts a negative review and have the opportunity to instantly win them back
- Find out what their NPS score is and adapt their ongoing offers and communication strategies to their promoters and detractors.
- Manage their in-store sales teams
Come and meet us at our M112 Equipmag booth from September 12th to September 14th, 9am to 6pm at the Parc des Expos, Porte de Versailles!