About WizVille

The leader in omnichannel customer experience management

Our Story

The story of WizVille began in 2012.

Timothée de Laitre, co-founder of the company was asked to take part in AFNOR’s work on the creation of a standard relating to the reliability of online customer reviews.

Inspired by this experience which highlighted the power of customer feedback for retailers AND consumers alike, he was convinced that tomorrow’s winners would be those who are able to effectively put customer reviews at the heart of their management. WizVille was born!

Pourquoi le nom de WizVille

Why the name “WizVille”?

We get this question A LOT!

“Wiz” is of course an abbreviation of “Wizard”. Why? Because WizVille helps companies around the world create the most bewitching customer experiences.

“Ville”, or City in French represents the space we have built to give your teams room to create, hand in hand with their customers, tomorrow’s customer experiences. A platform that builds loyalty, improves your e-reputation and your sales.

Our mission

Our mission is simple: to help your teams know what your customers think of the experiences they provide throughout the customer journey. So that they can have a real impact on your customers’ satisfaction, forge customer loyalty, improve your e-reputation, and increase future revenues for your brand.

All with an all-in-one solution and a team of experts who will help you turn your customer satisfaction into a growth engine.

Equipe WizVille pour vos projets
WizVille dans le monde

WizVille in numbers

Our recipe for success

La mission de WizVille

The power of a leader, the flexibility of a startup

The expertise of our employees combined with the great flexibility of WizVille’s software helps us understand the unique challenges of each of our customers: niche commerce, multi-entity organizations, large international groups …

The relationship between the client and the team dedicated to their project is at the heart of everything we do. We constantly adapt our tools to optimize each customers’ results… and help them get the most out of it.

Personalization without complexity

Each brand is different, which is why our solution is designed to effortlessly adapt to the needs and organizations of our customers. For us, this is an absolute prerequisite for the success of a customer experience management project for an omnichannel brand.

The WizVille tool is currently used by around sixty leading retail companies across all sectors. The reasons mentioned by our customers: the technological excellence of our solution, the richness of its functional scope, but also our approach based on personalized human support.

WizVille outil adaptatif

We are committed to our customers’ success

There is the software of course, but above all there is the team’s support and desire to set up a virtuous solution adapted to our activity and our challenges. This is what we found with Wizville.
Stéphane Mauberret, Chief Executive - Roady
It is a well thought out tool, the results are self-explanatory and the WizVille team go out of their way to always adapt to our needs.
Stéphanie Dubuisson, Chief Marketing Officer - Culligan

Ready to build tomorrow’s customer experiences?