5àsec Case Study

Building on an existing customer feedback system to give power back to local teams


Positive Feedback


Increase in NPS

How to improve the in-store customer experience?

World leader in textile care, 5àsec, has always prided itself on being close to its customers. To give its local teams more power and flexibility when dealing with in-store visits on a daily basis, the group decided to improve its existing customer feedback solution. Up until now, feedback had been gathered through phone calls and mystery customer visits in-store. This gave the brand a reliable but reduced vision of in-store customer experience and did not give local teams the opportunity to immediately react to dissatisfactions in real-time, and win back customers.

Download our case study to find out how 5àsec successfully leveraged WizVille’s customer feedback system to gather live customer feedback and improve local store performance.

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“WizVille helps us measure our customers’ satisfaction in regard to criteria such as quality of service, staff availability and delivery times.”

Gaëtan Dubuisson, Operations Manager – 5àsec

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