Aigle Case Study
Monitoring and improving the quality of service provided throughout a network of retail stores.
70
Stores equipped
100%
Employees involved
34%
Reply rate
From mystery shoppers to fully digital…
Well-known for its expertise and the quality of its products, Aigle offers its customers a unique, nature-oriented experience across its 70 stores and e-commerce website.
The brand had previously used mystery shoppers to monitor the quality of service provided by its in-store teams. But both expensive and poorly representative, they were not sustainable enough for the large network of retail stores.
Download our case study to find out how Aigle uses WizVille’s customer feedback tools to successfully monitor and improve the quality of service offered across its chain of stores.
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“Wizville is easy to use and helps our local teams get objective feedback, in real time”
David Lamarche, Sales Director EMEA – Aigle International
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