Beauty and wellness

Feedback management for beauty parlors, hair salons, fitness centers, spas, nutritional centers…

A customer feedback solution, adapted to your needs

To build loyalty and attract new customers who place great value on their health or physical appearance, what could be better than recommendations from existing customers?

Monitor your customers' satisfaction

Appointment scheduling, waiting times, friendliness of staff, services provided…find out what your customers really think of the services you offer in each of your centers or institutes. What should you change under no circumstances whatsoever ? Which services should be given a makeover ? Customize your customer satisfaction surveys with the questions that make the most sense to your business. Your customers will tell you everything you need to know.

Increase trafic to your salons or institutes

In an industry where 80% of a company’s profits come from just 20% of customers, building loyalty is a core challenge. By taking into account your customers feedback and suggestions, not only will you boost their loyalty, but you will also increase the likeliness of gaining new customers : people who feel they are truly being listened to by a brand are much more likely to become brand ambassadors and wilfully recommend you to their friends!

Manage dissatisfactions in real-time

Was the waiting time longer than usual? Was the treatment performed not quite up to scratch? With WizVille your unhappy customers will tell you about their frustrations in real-time. You will have time to contact them and regain their trust before they spread their negative reviews on third party websites. Being able to identify unhappy customers and having the opportunity to win them back is key to improving your brands performance.

Results achieved

After setting up WizVille’s satisfaction and loyalty program in their stores, our beauty and wellness customers on average attain:

+21%

Net Promoter Score

+35%

Average satisfaction

+25%

Improved online reputation

Customer case study: Esthetic Center

Logo Esthetic Center small
  • WizVille has been set up in 11 Esthetic Center beauty institutes throughout France
  • The reviews are verified (proof of purchase) and broadcast online thanks to our trusted partner, TrustVille
  • Over 60% of customers are promoters
  • Over 98% global satisfaction
Care to see WizVille in action?
Request a demo