Travel and Tourism

Customer feedback collection for travel agencies, hotels, transport companies…

A customer feedback solution adapted to your needs

In an industry where brands are finding it harder than ever to differentiate themselves from the competition and customers are less and less receptive to loyalty programs, service providers must learn to market a positive image, and this from the start of the purchase journey.

80% of european travellers tend to check customer reviews before booking a hotel or restaurant, or even renting a car. And sometimes, the smallest little detail can be enough for a customer (or competitor!) to leave a negative review about your business, deeply affecting your brand’s reputation and sales.

WizVille helps collect and authenticate your customer’s reviews before they have a chance to post them elsewhere and gives you the opportunity to deal with dissatisfactions in real-time. The outcome : high-quality, justified customer reviews to win over new consumers.

Bénéfices

Results

Average results recorded by our customers after setting up WizVille’s customer satisfaction and loyalty program in their stores:

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Answer rate
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Average satisfaction
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Promoters
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