We combine the best of Customer Experience& Online Reputation Management
One single platform with all the tools you need to boost customer satisfaction and sales
CUSTOMER EXPERIENCE MANAGEMENT
Deliver the optimal customer experience
Smart customer surveys for every channel
Our satisfaction surveys adapt to all contact channels, so you have the flexibility to survey your customers at the most optimal moment in their journey.
Actionable insights and data for the whole company
From front-line employees to headquarters, your teams get personalised access to our real-time platform, reports and email alerts.
Tools to act and increase satisfaction
Our solution tells you which actions to take first to positively impact satisfaction and best collaborate with your teams to process customer reviews effectively.
ONLINE VERIFIED REVIEWS
Capitalize on your customer feedback
In Google search results
Get your star ratings in the Google search results and / or on your Google My Business pages.
On your website
Share customer reviews on your site: on your home page to reassure your prospects, on product pages to encourage purchases.
On a TrustVille page
Share your verified customer reviews on a dedicated Trustville page. Trustville is our trusted third-party customer review platform which complies with AFNOR’s NF Z74-501 standard.
In-store
Display your customer satisfaction score in your shop window to increase foot traffic and purchases.
THIRD-PARTY REVIEW MANAGEMENT
Track and respond to online reviews
A simple interface to manage all your reviews
View your customers’ Facebook, Tripadvisor and Google MyBusiness reviews for all your locations from a single interface.
Involve your local teams
Delegate the responsibility of replying to reviews to your regional or local employees to get the whole company involved in improving customer satisfaction.
Customer review processing times
Keep track of customer reviews processed by your teams, set alerts and reminders to never leave a negative review too long without an answer.
COMPETITIVE INTELLIGENCE
Build an industry-leading online reputation
Get monthly customer satisfaction benchmarks
Get next-generation online reputation and customer satisfaction benchmarks based on your competitors’ online reviews
Empower your local stores
Give you local staff the power of knowledge with monthly email reports covering their local Google My Business rankings
Improve your Google Ranking
Significantly improve the number and quality of your Google reviews by redirecting customers from your surveys.
Boost conversions with authentic feedback
Help your customers shop with confidence by displaying valuable customer reviews on your website and third-party platforms.
Benefits
Request a demo now!
