A unique tool for gathering, analysing and sharing customer feedback
Throughout the customer journey…
After every interaction with your brand
Survey your prospects and customers across all stages of their journey
- Prospect feedback : Find out what your prospects think about your pre-sales service
- Store reviews : Continuously evaluate your customers’ in-store experience
- E-commerce reviews: Gather quality feedback about your online purchase experience (website ergonomics, product range, payment system, delivery…)
- Product reviews : Reassure your customers and boost your sales by gathering and publishing product reviews
- After-sales reviews : After-sales service is a crucial step in the customer’s journey. Find out what your customers think!
Fully-customizable customer satisfaction surveys
After defining your key indicators (CSAT, NPS…), we help you build unique and fully-customized customer satisfaction surveys, with your brand’s look and feel :
- Smart surveys including all types of questions : rating scale, multiple choice, open-ended, NPS…
- Work on all devices and operating systems
- Scheduling available to send out surveys at any step of the customer journey
- Customizable design and URLs
Pull and Push survey broadcasting
Let your customers leave feedback at their own initiative (the “Pull” way) or send them an invite (the “Pull” way):
- Automated post-purchase surveys sent by email or SMS to registered customers.
- Feedback sent by text message, free of charge, to a special number
- Touch-screen tablets or kiosks placed in your sales outlets
- Short customer surveys before granting WiFi Hotspot access
- QR codes / URLs on your receipts, brochures, POS, paper napkins…
We are now able to integrate Google MyBuisiness customer reviews into your WizVille dashboard.
Simple, intuitive analysis
Let our tools tell you how to improve customer satisfaction
- Dashboard updates in real-time with personalised access for each employee
- Cross customer profiles with feedback for better customer understanding.
- Automated analysis of verbatim responses to identify key trends
- Automated email and PDF reports showing key statistics and priority action plans.
Action plans
Our solutions help you take the right steps towards improving customer satisfaction.
- Alert system with advanced dissatisfaction assignment (depending on the topic and degree of customer dissatisfaction)
- Interface for editing and monitoring action plans to easily identify best practices
- Reminder alerts if no action has been taken within a set period of time.
Customer dialogue interface
WizVille’s customer review software offers a complete ticket-based interface to contact customers and solve their problems :
- Collaborative interface for teams : monitor progress and collaborate with your teams to easily solve your customers’ problems
- History : keep track of feedback and interactions with each and every customer
- User friendly : once you have reached out, the customer can choose to reply by email or on a dedicated webpage
Publishing verified customer reviews
(AFNOR “Reliable processing of customer reviews” standard)
Let the world know that your customers are happy thanks to trusted third-party Trustville.
- Trustville guarantees that each customer review was written by a real customer with proof of purchase (in compliance with AFNOR’s “reliable processing of customer reviews” standard)
- Reviews published on your website, product pages and social media accounts
- Reviews for each POS published on a dedicated Trustville page and listed on popular search engines such as Google.
- Paper badge to display in your storefront and boost local purchases
Want to learn more about our customer feedback software?
