Take customer experience management one step further
One platform, four customer experience mangement tools
CUSTOMER EXPERIENCE MANAGEMENT
Deliver the optimal customer experience
Smart customer surveys for every channel
Our satisfaction surveys adapt to all contact channels, so you have the flexibility to survey your customers at the most optimal moment in their journey.
Actionable insights and data for the whole company
From front-line employees to headquarters, your teams get personalised access to our real-time platform, reports and email alerts.
Tools to act and increase satisfaction
Our solution tells you which actions to take first to positively impact satisfaction and best collaborate with your teams to process customer reviews effectively.
ONLINE VERIFIED REVIEWS
Capitalize on your customer feedback
In Google search results
Get your star ratings in the Google search results and / or on your Google My Business pages.
On your website
Share customer reviews on your site: on your home page to reassure your prospects, on product pages to encourage purchases.
On a TrustVille page
Share your verified customer reviews on a dedicated Trustville page. Trustville is our trusted third-party customer review platform which complies with AFNOR’s NF Z74-501 standard.
In-store
Display your customer satisfaction score in your shop window to increase foot traffic and purchases.
THIRD-PARTY REVIEW MANAGEMENT
Track and respond to online reviews
A simple interface to manage all your reviews
View your customers’ Facebook, Tripadvisor and Google MyBusiness reviews for all your locations from a single interface.
Involve your local teams
Delegate the responsibility of replying to reviews to your regional or local employees to get the whole company involved in improving customer satisfaction.
Customer review processing times
Keep track of customer reviews processed by your teams, set alerts and reminders to never leave a negative review too long without an answer.
ADDITIONAL CUSTOMER SURVEYS
Apply customer knowledge to the bottom-line
Follow-up with business prospects
Follow-up with inactive business prospects after a quote request, a business meeting or an abandoned shopping cart…
Inactive customer surveys
Survey customers who haven’t purchased or used your services for a specific period of time and find out how to win them back.
Enrich your customer knowledge
Conduct specific studies to better understand your customers and their behavior. Use this data to harmonize customer relationships.
Co-create
Test a new product or idea on a representative panel of customers. Co-create your next product line.
Benefits
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