We combine the best of Customer Experience
& Online Reputation Management

One single platform with all the tools you need to boost customer satisfaction and sales

CUSTOMER EXPERIENCE MANAGEMENT

Deliver the optimal customer experience

Smart customer surveys for every channel

Our satisfaction surveys adapt to all contact channels, so you have the flexibility to survey your customers at the most optimal moment in their journey.

Actionable insights and data for the whole company

From front-line employees to headquarters, your teams get personalised access to our real-time platform, reports and email alerts.

Tools to act and increase satisfaction

Our solution tells you which actions to take first to positively impact satisfaction and best collaborate with your teams to process customer reviews effectively.

Enquête de Satisfaction WizVille
Enquête de Satisfaction WizVille

ONLINE VERIFIED REVIEWS

Capitalize on your customer feedback

Diffusion d'avis clients vérifiés avec Trustville

In Google search results

Get your star ratings in the Google search results and / or on your Google My Business pages.

On your website

Share customer reviews on your site: on your home page to reassure your prospects, on product pages to encourage purchases.

On a TrustVille page

Share your verified customer reviews on a dedicated Trustville page. Trustville is our trusted third-party customer review platform which complies with AFNOR’s NF Z74-501 standard.

In-store

Display your customer satisfaction score in your shop window to increase foot traffic and purchases.

Diffusion d'avis clients vérifiés avec Trustville

THIRD-PARTY REVIEW MANAGEMENT

Track and respond to online reviews

A simple interface to manage all your reviews

View your customers’ Facebook, Tripadvisor and Google MyBusiness reviews for all your locations from a single interface.

Involve your local teams

Delegate the responsibility of replying to reviews to your regional or local employees to get the whole company involved in improving customer satisfaction.

Customer review processing times

Keep track of customer reviews processed by your teams, set alerts and reminders to never leave a negative review too long without an answer.

Centralisation des avis clients publics Google et Facebook
Centralisation des avis clients publics Google et Facebook

COMPETITIVE INTELLIGENCE

Build an industry-leading online reputation

Competitive intelligence reports

Get monthly customer satisfaction benchmarks

Get next-generation online reputation and customer satisfaction benchmarks based on your competitors’ online reviews

Empower your local stores

Give you local staff the power of knowledge with monthly email reports covering their local Google My Business rankings

Improve your Google Ranking

Significantly improve the number and quality of your Google reviews by redirecting customers from your surveys.

Boost conversions with authentic feedback

Help your customers shop with confidence by displaying valuable customer reviews on your website and third-party platforms.

Competitive intelligence reports

Benefits

0%
yearly NPS increase
0%
increase in purchases for some of our customers
0x
more unhappy customers identified and won back
"Wizville is easy to use and helps our local teams get objective feedback, in real time."David Lamarche, ex-Sales Director EMEA, Aigle International
95+
employees directly involved
in improving customer satisfaction
"Our clients appreciate our commitment to their satisfaction and our agencies are able to optimize the level of service provided."Yann Jehanno, Managing Director, Laforêt Immobilier
5000
"hot prospects"
identified every year
"WizVille helps us measure our customers’ satisfaction in regard to criteria such as quality of service, staff availability and delivery times"Gaëtan Dubuisson, Operations Manager, 5àsec
x 2
Net Promoter Score
after using WizVille for one year

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