Generate loyalty-building Customer Experiences throughout your network

Get your local teams aligned around measuring, monitoring and improving your customer satisfaction!

Measure satisfaction throughout the customer journey:

Multichannel customer feedback
Measure customer satisfaction throughout the customer journey

In real-time

Measure customer satisfaction in real time, at any point during the customer experience.

Collect feedback by soliciting your customers directly (push) or give them the opportunity to provide spontaneous feedback (pull).

Our smart customer satisfaction surveys can be deployed on any channel : tablet computers, website, QR-code, captive wifi portal …

enquêtes de satisfaction en temps réel
enquêtes de satisfaction en temps réel
enquetes de satisfaction email sms

After the experience

Survey your customers after each interaction, thanks to our fully customizable and responsive customer satisfaction surveys, sent out to your customers via email or text message.

enquetes de satisfaction email sms

At any time:

Stop negative reviews in their tracks by offering your customers self-service surveys on your website or app.

enquetes de satisfaction email sms
enquetes de satisfaction email sms

Monitor and improve your results in real-time

Analyse automatisée de feedback client

Automated customer feedback analysis

Your customer reviews are automatically analyzed thanks to a semantic algorithm that identifies the main theme(s) and emotions involved.

WizVille deduces the best initiatives and best practices to put in place within your organization … and helps you share them with your teams!

Analyse automatisée de feedback client

Your customer satisfaction KPIs at a glance

Net Promoter Score, Customer Satisfaction Rate (CSAT), Customer Effort Score (CES) …

Monitor the main customer satisfaction KPIs and track their performance over time. Sort your results by point of sale, service, geographic area or employee

.

KPIs de la satisfaction client, exemple du Net Promoter Score
KPIs de la satisfaction client, exemple du Net Promoter Score
Module de gestion des insatisfactions clients

Customer dissatisfaction management

Identify and quickly contact unsatisfied customers.  Offer them personalized solutions to their issues.

WizVille offers a complete customer interaction module with historical tracking of all conversations.

Module de gestion des insatisfactions clients

Periodic email and PDF reports

All employees, from the front-line staff to the head office, get access to the results and statistics that matter to them via a fully-personalized dashboard, periodic email reports, notifications and alerts tailored to their specific roles.

Rapport de satisfaction client
Rapport de satisfaction client

Top benefits

“WizVille helps us quickly respond to customers thanks to continuous customer satisfaction monitoring and weekly reporting – a much more modern and efficient solution than mystery shoppers, and it helps us develop customer interactions with the 1.2.3 brand.”

Laurent Brangeon, VP Sales, Maison 1.2.3 (150 stores)

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