A unique tool for gathering, analysing and sharing customer feedback

Customer feedback touchpoints Customer satisfaction survey channels

After every interaction with your brand

Survey your prospects and customers across all stages of their journey

  • Prospect feedback : Find out what your prospects think about your pre-sales service
  • Store reviews : Continuously evaluate your customers’ in-store experience
  • E-commerce reviews: Gather quality feedback about your online purchase experience (website ergonomics, product range, payment system, delivery…)
  • Product reviews : Reassure your customers and boost your sales by gathering and publishing product reviews
  • After-sales reviews : After-sales service is a crucial step in the customer’s journey. Find out what your customers think!
Types of customer feedback
Customizable customer satisfaction surveys

Fully-customizable customer satisfaction surveys

After defining your key indicators (CSAT, NPS…), we help you build unique and fully-customized customer satisfaction surveys, with your brand’s look and feel :

  • Smart surveys including all types of questions : rating scale, multiple choice, open-ended, NPS…
  • Work on all devices and operating systems
  • Scheduling available to send out surveys at any step of the customer journey
  • Customizable design and URLs

Pull and Push survey broadcasting

Let your customers leave feedback at their own initiative (the “Pull” way) or send them an invite (the “Pull” way):

  • Automated post-purchase surveys sent by email or SMS to registered customers.
  • Feedback sent by text message, free of charge, to a special number
  • Touch-screen tablets or kiosks placed in your sales outlets
  • Short customer surveys before granting WiFi Hotspot access
  • QR codes / URLs on your receipts, brochures, POS, paper napkins…

We are now able to integrate Google MyBuisiness customer reviews into your WizVille dashboard.

Collecte d'avis clients
Analyse de la satisfaction client Feedback analysis

Simple, intuitive analysis

Let our tools tell you how to improve customer satisfaction

  • Dashboard updates in real-time with personalised access for each employee
  • Cross customer profiles with feedback for better customer understanding.
  • Automated analysis of verbatim responses to identify key trends
  • Automated email and PDF reports showing key statistics and priority action plans.
Rapport de satisfaction client WizVille
Act on customer feedback Act on customer feedback
Plans d'action WizVille

Action plans

Our solutions help you take the right steps towards improving customer satisfaction.

  • Alert system with advanced dissatisfaction assignment (depending on the topic and degree of customer dissatisfaction)
  • Interface for editing and monitoring action plans to easily identify best practices
  • Reminder alerts if no action has been taken within a set period of time.

Customer dialogue interface

WizVille’s customer review software offers a complete ticket-based interface to contact customers and solve their problems :

  • Collaborative interface for teams : monitor progress and collaborate with your teams to easily solve your customers’ problems
  • History : keep track of feedback and interactions with each and every customer
  • User friendly : once you have reached out, the customer can choose to reply by email or on a dedicated webpage
Module d'interaction clients pour gestion des insatisfactions
Publish customer feedback online Sharing and publishing customer feedback

Publishing verified customer reviews

(AFNOR “Reliable processing of customer reviews” standard)

Let the world know that your customers are happy thanks to trusted third-party Trustville.

  • Trustville guarantees that each customer review was written by a real customer with proof of purchase (in compliance with AFNOR’s “reliable processing of customer reviews” standard)
  • Reviews published on your website, product pages and social media accounts
  • Reviews for each POS published on a dedicated Trustville page and listed on popular search engines such as Google.
  • Paper badge to display in your storefront and boost local purchases
Diffusion d'avis clients vérifiés avec WizVille

Want to learn more about our customer feedback software?